WaaS Ticket Forms

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Overview
A flexible and expanded version of the Zendesk Feedback Tab and also available as an Inline Form, both embeddable within Zendesk or any web page. Specifically, it is compatible with all CloudSET Apps such as Conditional Fields, Dependent Fields, and Custom Fields Translations.

Ticket deflection is enhanced by an available integration with the CloudSET enabled replacement indexing engine to provide show/hide detail without moving away. File uploads are also available, although presently there is no ability to include Zendesk chat.

CloudSET Widgets-as-a-Service (WaaS) is subscription based, dynamically reconfigurable widget run on the CloudSET infrastructure that provides a customizable user interface component, often as a replacement for native interface components. It leverages the Zendesk API to get and create data in Zendesk. CloudSET interfaces are supported by the CORS standard to avoid cross-domain scripting issues.

End-user Experience
The CloudSET WaaS ticket form is able to look and behave like a direct replacement for either the Zendesk Feedback Tab or the Zendesk Submit Ticket page, with either the out-the-box look and feel or a branded look & feel. This extends to beyond just CSS restyling to layout and behaviour changes. Similarly, where deployed on a web page or another application, the look and feel can be customized to work in harmony with its context of use.
 
WaaS Form Example

The experience can be simple capture or as a process interaction with a number of steps and branches.


Implementation
The CloudSET Ticket form is base mode configurable and customizable. Configuration choices include ticket creation only or KB deflection first, with further options to support controlling parameters such as subject fills and form types.

Customization options include form layout, look & feel, and custom business logic to get the exact user experience that you want. Examples include smart forms that can create multiple tickets from the one interaction session.

Where deployed within Zendesk, a widget is used to implement invocation methods such as; feedback tabs, menu links, or a swap out of an inline forms. Like the Zendesk Feedback Tab, a small lightweight Javascript widget can be added as once only task to the HTML head section of any web page.

When used in conjunction with the CloudSET replacement indexing engine, the search experience can be tailored to use all or as many of the options available. These include the ability to show & hide snippets, the snippet length, and the scope of the indexing (title and/or body).

All standard CloudSET App reconfigurations and Zendesk end-user field exposure changes are automatically picked-up to dynamically reconfigure the behaviour of the WaaS ticket firms.


  • Overview
  • End-user Experience
  • Implementation

WaaS Ticket Forms

Sub Banner

WaaS Ticket Forms

Overview
A flexible and expanded version of the Zendesk Feedback Tab and also available as an Inline Form, both embeddable within Zendesk or any web page. Specifically, it is compatible with all CloudSET Apps such as Conditional Fields, Dependent Fields, and Custom Fields Translations.

Ticket deflection is enhanced by an available integration with the CloudSET enabled replacement indexing engine to provide show/hide detail without moving away. File uploads are also available, although presently there is no ability to include Zendesk chat.

CloudSET Widgets-as-a-Service (WaaS) is subscription based, dynamically reconfigurable widget run on the CloudSET infrastructure that provides a customizable user interface component, often as a replacement for native interface components. It leverages the Zendesk API to get and create data in Zendesk. CloudSET interfaces are supported by the CORS standard to avoid cross-domain scripting issues.

End-user Experience
The CloudSET WaaS ticket form is able to look and behave like a direct replacement for either the Zendesk Feedback Tab or the Zendesk Submit Ticket page, with either the out-the-box look and feel or a branded look & feel. This extends to beyond just CSS restyling to layout and behaviour changes. Similarly, where deployed on a web page or another application, the look and feel can be customized to work in harmony with its context of use.
 
WaaS Form Example

The experience can be simple capture or as a process interaction with a number of steps and branches.


Implementation
The CloudSET Ticket form is base mode configurable and customizable. Configuration choices include ticket creation only or KB deflection first, with further options to support controlling parameters such as subject fills and form types.

Customization options include form layout, look & feel, and custom business logic to get the exact user experience that you want. Examples include smart forms that can create multiple tickets from the one interaction session.

Where deployed within Zendesk, a widget is used to implement invocation methods such as; feedback tabs, menu links, or a swap out of an inline forms. Like the Zendesk Feedback Tab, a small lightweight Javascript widget can be added as once only task to the HTML head section of any web page.

When used in conjunction with the CloudSET replacement indexing engine, the search experience can be tailored to use all or as many of the options available. These include the ability to show & hide snippets, the snippet length, and the scope of the indexing (title and/or body).

All standard CloudSET App reconfigurations and Zendesk end-user field exposure changes are automatically picked-up to dynamically reconfigure the behaviour of the WaaS ticket firms.


  • Overview
  • End-user Experience
  • Implementation

WaaS Ticket Forms

Sub Banner

Overview
A flexible and expanded version of the Zendesk Feedback Tab and also available as an Inline Form, both embeddable within Zendesk or any web page. Specifically, it is compatible with all CloudSET Apps such as Conditional Fields, Dependent Fields, and Custom Fields Translations.

Ticket deflection is enhanced by an available integration with the CloudSET enabled replacement indexing engine to provide show/hide detail without moving away. File uploads are also available, although presently there is no ability to include Zendesk chat.

CloudSET Widgets-as-a-Service (WaaS) is subscription based, dynamically reconfigurable widget run on the CloudSET infrastructure that provides a customizable user interface component, often as a replacement for native interface components. It leverages the Zendesk API to get and create data in Zendesk. CloudSET interfaces are supported by the CORS standard to avoid cross-domain scripting issues.

End-user Experience
The CloudSET WaaS ticket form is able to look and behave like a direct replacement for either the Zendesk Feedback Tab or the Zendesk Submit Ticket page, with either the out-the-box look and feel or a branded look & feel. This extends to beyond just CSS restyling to layout and behaviour changes. Similarly, where deployed on a web page or another application, the look and feel can be customized to work in harmony with its context of use.
 
WaaS Form Example

The experience can be simple capture or as a process interaction with a number of steps and branches.


Implementation
The CloudSET Ticket form is base mode configurable and customizable. Configuration choices include ticket creation only or KB deflection first, with further options to support controlling parameters such as subject fills and form types.

Customization options include form layout, look & feel, and custom business logic to get the exact user experience that you want. Examples include smart forms that can create multiple tickets from the one interaction session.

Where deployed within Zendesk, a widget is used to implement invocation methods such as; feedback tabs, menu links, or a swap out of an inline forms. Like the Zendesk Feedback Tab, a small lightweight Javascript widget can be added as once only task to the HTML head section of any web page.

When used in conjunction with the CloudSET replacement indexing engine, the search experience can be tailored to use all or as many of the options available. These include the ability to show & hide snippets, the snippet length, and the scope of the indexing (title and/or body).

All standard CloudSET App reconfigurations and Zendesk end-user field exposure changes are automatically picked-up to dynamically reconfigure the behaviour of the WaaS ticket firms.


  • Overview
  • End-user Experience
  • Implementation

WaaS Ticket Forms

Sub Banner

WaaS Ticket Forms

Overview
A flexible and expanded version of the Zendesk Feedback Tab and also available as an Inline Form, both embeddable within Zendesk or any web page. Specifically, it is compatible with all CloudSET Apps such as Conditional Fields, Dependent Fields, and Custom Fields Translations.

Ticket deflection is enhanced by an available integration with the CloudSET enabled replacement indexing engine to provide show/hide detail without moving away. File uploads are also available, although presently there is no ability to include Zendesk chat.

CloudSET Widgets-as-a-Service (WaaS) is subscription based, dynamically reconfigurable widget run on the CloudSET infrastructure that provides a customizable user interface component, often as a replacement for native interface components. It leverages the Zendesk API to get and create data in Zendesk. CloudSET interfaces are supported by the CORS standard to avoid cross-domain scripting issues.

End-user Experience
The CloudSET WaaS ticket form is able to look and behave like a direct replacement for either the Zendesk Feedback Tab or the Zendesk Submit Ticket page, with either the out-the-box look and feel or a branded look & feel. This extends to beyond just CSS restyling to layout and behaviour changes. Similarly, where deployed on a web page or another application, the look and feel can be customized to work in harmony with its context of use.
 
WaaS Form Example

The experience can be simple capture or as a process interaction with a number of steps and branches.


Implementation
The CloudSET Ticket form is base mode configurable and customizable. Configuration choices include ticket creation only or KB deflection first, with further options to support controlling parameters such as subject fills and form types.

Customization options include form layout, look & feel, and custom business logic to get the exact user experience that you want. Examples include smart forms that can create multiple tickets from the one interaction session.

Where deployed within Zendesk, a widget is used to implement invocation methods such as; feedback tabs, menu links, or a swap out of an inline forms. Like the Zendesk Feedback Tab, a small lightweight Javascript widget can be added as once only task to the HTML head section of any web page.

When used in conjunction with the CloudSET replacement indexing engine, the search experience can be tailored to use all or as many of the options available. These include the ability to show & hide snippets, the snippet length, and the scope of the indexing (title and/or body).

All standard CloudSET App reconfigurations and Zendesk end-user field exposure changes are automatically picked-up to dynamically reconfigure the behaviour of the WaaS ticket firms.


  • Overview
  • End-user Experience
  • Implementation