Updating the CloudSET Registration Details

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It might become necessary to make changes to the registered details held against your CloudSET Services subscription, or it might become necessary to re-register your Zendesk account to take account of enhancements and further extensions to the CloudSET Services.

Updating Details of your Account Registration

Should it become necessary to update or renew your registration details then this is achieved by selecting the Update link (3) in the CloudSET Services Account tab (2).

Complete the CloudSET Services Registration Form

The CloudSET Services Registration form is presented, inviting entry of the of the required data.

Apply any required changes to the existing registration making sure to enter all mandatory fields (marked with *), read and accept the Terms & Conditions (1) and select the Register button (2) to update the account registration.

*Note: should you need to replace your API Token (3) then see the next step for instructions on creating or locating a token.

Locate the API Token

Select the Admin side bar icon (1) in your target Zendesk instance and then select API from the list of Channels presented (2) to display the API token.

For security reasons existing API tokens are no longer visible from within the UI so it isn't possible to copy and past an existing token.

However, if you've stored the values elsewhere then any of the existing API tokens can be used for CloudSRT Services.

If you haven't saved a copy of the existing tokens then it will be necessary to create a new API token for use with CloudSET Services by selecting the add new token link (4), copy the generated token (5) and following the instructions.

*Note: it might be necessary to enable the Token Access (3) and save the page (6) in order to generate the API token.

Updating the CloudSET Registration Details

Sub Banner

Updating the CloudSET Registration Details

It might become necessary to make changes to the registered details held against your CloudSET Services subscription, or it might become necessary to re-register your Zendesk account to take account of enhancements and further extensions to the CloudSET Services.

Updating Details of your Account Registration

Should it become necessary to update or renew your registration details then this is achieved by selecting the Update link (3) in the CloudSET Services Account tab (2).

Complete the CloudSET Services Registration Form

The CloudSET Services Registration form is presented, inviting entry of the of the required data.

Apply any required changes to the existing registration making sure to enter all mandatory fields (marked with *), read and accept the Terms & Conditions (1) and select the Register button (2) to update the account registration.

*Note: should you need to replace your API Token (3) then see the next step for instructions on creating or locating a token.

Locate the API Token

Select the Admin side bar icon (1) in your target Zendesk instance and then select API from the list of Channels presented (2) to display the API token.

For security reasons existing API tokens are no longer visible from within the UI so it isn't possible to copy and past an existing token.

However, if you've stored the values elsewhere then any of the existing API tokens can be used for CloudSRT Services.

If you haven't saved a copy of the existing tokens then it will be necessary to create a new API token for use with CloudSET Services by selecting the add new token link (4), copy the generated token (5) and following the instructions.

*Note: it might be necessary to enable the Token Access (3) and save the page (6) in order to generate the API token.

Updating the CloudSET Registration Details

Sub Banner

It might become necessary to make changes to the registered details held against your CloudSET Services subscription, or it might become necessary to re-register your Zendesk account to take account of enhancements and further extensions to the CloudSET Services.

Updating Details of your Account Registration

Should it become necessary to update or renew your registration details then this is achieved by selecting the Update link (3) in the CloudSET Services Account tab (2).

Complete the CloudSET Services Registration Form

The CloudSET Services Registration form is presented, inviting entry of the of the required data.

Apply any required changes to the existing registration making sure to enter all mandatory fields (marked with *), read and accept the Terms & Conditions (1) and select the Register button (2) to update the account registration.

*Note: should you need to replace your API Token (3) then see the next step for instructions on creating or locating a token.

Locate the API Token

Select the Admin side bar icon (1) in your target Zendesk instance and then select API from the list of Channels presented (2) to display the API token.

For security reasons existing API tokens are no longer visible from within the UI so it isn't possible to copy and past an existing token.

However, if you've stored the values elsewhere then any of the existing API tokens can be used for CloudSRT Services.

If you haven't saved a copy of the existing tokens then it will be necessary to create a new API token for use with CloudSET Services by selecting the add new token link (4), copy the generated token (5) and following the instructions.

*Note: it might be necessary to enable the Token Access (3) and save the page (6) in order to generate the API token.

Updating the CloudSET Registration Details

Sub Banner

Updating the CloudSET Registration Details

It might become necessary to make changes to the registered details held against your CloudSET Services subscription, or it might become necessary to re-register your Zendesk account to take account of enhancements and further extensions to the CloudSET Services.

Updating Details of your Account Registration

Should it become necessary to update or renew your registration details then this is achieved by selecting the Update link (3) in the CloudSET Services Account tab (2).

Complete the CloudSET Services Registration Form

The CloudSET Services Registration form is presented, inviting entry of the of the required data.

Apply any required changes to the existing registration making sure to enter all mandatory fields (marked with *), read and accept the Terms & Conditions (1) and select the Register button (2) to update the account registration.

*Note: should you need to replace your API Token (3) then see the next step for instructions on creating or locating a token.

Locate the API Token

Select the Admin side bar icon (1) in your target Zendesk instance and then select API from the list of Channels presented (2) to display the API token.

For security reasons existing API tokens are no longer visible from within the UI so it isn't possible to copy and past an existing token.

However, if you've stored the values elsewhere then any of the existing API tokens can be used for CloudSRT Services.

If you haven't saved a copy of the existing tokens then it will be necessary to create a new API token for use with CloudSET Services by selecting the add new token link (4), copy the generated token (5) and following the instructions.

*Note: it might be necessary to enable the Token Access (3) and save the page (6) in order to generate the API token.