Sub Tasks (App)

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Sub-tasks supports the creation of any number of predefined set's of sub-task tickets linked back to the invoking parent ticket. Additional business logic includes, preventing the parent ticket from being solved until all of the sub-tickets are solved, with the ability to soft disregard some of the sub-tasks.

Agents get an app tray interface to create and view the status, and navigate back and forth, with the linked sub-tasks. This can be further augmented by an integration of the Zendesk simple time recording app, to display also the time captured for the sub-tasks.

The supplied template configuration tool, accessed via the CloudSET Framework, is used to define the names and descriptions of tasks e.g. on-boarding. Further sophistication, such as sub-task allocation can be achieved using standard Zendesk triggers.

Since each sub-task is a fully fledged ticket, it can have it's own ownership and micro life-cycle, but also be business logic orchestrated by a parent ticket. Tagging of sub-task tickets can be used to exclude the sub-tasks from reports, if only the parent task ticket is required to be tracked.

See the section of this manual named Linking Multiple Sub-Tasks to a Ticket for a full explanation and instructions on the use of the Sub Tasks App.

Create a List of Sub-tasks to be Performed for a Ticket

Create a List of Sub-tasks to be Performed for a Ticket

Sub Tasks (App)

Sub Banner

Sub Tasks (App)

Sub-tasks supports the creation of any number of predefined set's of sub-task tickets linked back to the invoking parent ticket. Additional business logic includes, preventing the parent ticket from being solved until all of the sub-tickets are solved, with the ability to soft disregard some of the sub-tasks.

Agents get an app tray interface to create and view the status, and navigate back and forth, with the linked sub-tasks. This can be further augmented by an integration of the Zendesk simple time recording app, to display also the time captured for the sub-tasks.

The supplied template configuration tool, accessed via the CloudSET Framework, is used to define the names and descriptions of tasks e.g. on-boarding. Further sophistication, such as sub-task allocation can be achieved using standard Zendesk triggers.

Since each sub-task is a fully fledged ticket, it can have it's own ownership and micro life-cycle, but also be business logic orchestrated by a parent ticket. Tagging of sub-task tickets can be used to exclude the sub-tasks from reports, if only the parent task ticket is required to be tracked.

See the section of this manual named Linking Multiple Sub-Tasks to a Ticket for a full explanation and instructions on the use of the Sub Tasks App.

Create a List of Sub-tasks to be Performed for a Ticket

Create a List of Sub-tasks to be Performed for a Ticket

Sub Tasks (App)

Sub Banner

Sub-tasks supports the creation of any number of predefined set's of sub-task tickets linked back to the invoking parent ticket. Additional business logic includes, preventing the parent ticket from being solved until all of the sub-tickets are solved, with the ability to soft disregard some of the sub-tasks.

Agents get an app tray interface to create and view the status, and navigate back and forth, with the linked sub-tasks. This can be further augmented by an integration of the Zendesk simple time recording app, to display also the time captured for the sub-tasks.

The supplied template configuration tool, accessed via the CloudSET Framework, is used to define the names and descriptions of tasks e.g. on-boarding. Further sophistication, such as sub-task allocation can be achieved using standard Zendesk triggers.

Since each sub-task is a fully fledged ticket, it can have it's own ownership and micro life-cycle, but also be business logic orchestrated by a parent ticket. Tagging of sub-task tickets can be used to exclude the sub-tasks from reports, if only the parent task ticket is required to be tracked.

See the section of this manual named Linking Multiple Sub-Tasks to a Ticket for a full explanation and instructions on the use of the Sub Tasks App.

Create a List of Sub-tasks to be Performed for a Ticket

Create a List of Sub-tasks to be Performed for a Ticket

Sub Tasks (App)

Sub Banner

Sub Tasks (App)

Sub-tasks supports the creation of any number of predefined set's of sub-task tickets linked back to the invoking parent ticket. Additional business logic includes, preventing the parent ticket from being solved until all of the sub-tickets are solved, with the ability to soft disregard some of the sub-tasks.

Agents get an app tray interface to create and view the status, and navigate back and forth, with the linked sub-tasks. This can be further augmented by an integration of the Zendesk simple time recording app, to display also the time captured for the sub-tasks.

The supplied template configuration tool, accessed via the CloudSET Framework, is used to define the names and descriptions of tasks e.g. on-boarding. Further sophistication, such as sub-task allocation can be achieved using standard Zendesk triggers.

Since each sub-task is a fully fledged ticket, it can have it's own ownership and micro life-cycle, but also be business logic orchestrated by a parent ticket. Tagging of sub-task tickets can be used to exclude the sub-tasks from reports, if only the parent task ticket is required to be tracked.

See the section of this manual named Linking Multiple Sub-Tasks to a Ticket for a full explanation and instructions on the use of the Sub Tasks App.

Create a List of Sub-tasks to be Performed for a Ticket

Create a List of Sub-tasks to be Performed for a Ticket