End User View for CC'd Tickets

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It is often of interest and use for an end user to have knowledge of all Tickets for which he or she has been CC'd (1).

The End User Views module provides the ability to create a View for this purpose.

Create a View for use as the CC'd Ticket View

The first step is to create a new View using the standard Zendesk functionality to be used as the View for all end users showing the Tickets for which he or she has been CC'd.

This View can make use of any of the available conditions in the drop downs (1 and 2) and available fields (3), although in order to serve as the end user default View for CC'd Tickets View must NOT include the condition in which the Requester is the {current user}.

As such, it is possible to make use of any existing Views in you Zendesk account for this purpose.

Deploy the End User WaaS Service

End User Views is part of a WaaS solution and so includes a Widget Service component (3) that provides a set of back end services to extend the Zendesk core functionality.

This Widget Service must be deployed from within the CloudSET WaaS Library (see the section of this manual describing the deployment and configuration of WaaS Components).

Invoke the End User Views Configurator

*Note: if you haven't already done so, before attempting to configure this Widget please familiarize yourself with the section of this manual describing the deployment and configuration of Widgets.

Once deployed the End User Views Widget (3) can be configured (4) and utilized from within the CloudSET Widget Library.

*Note: the presence of the red warning triangle (5) indicates that the dependent Widget Services have yet to be deployed (see previous step).

The new View to be used as a end user CC'd Tickets View will be present within the list of all available views (1).

Drag this View and drop it onto the End User View node (2).

The View will be created as a child of the Base View node (3); double click to edit the display name (4) to appear in the list of Other Views for the end user.

If necessary the View can be removed from the list of  USER ROLES at any time by dragging and dropping onto the "RUBBISH" bin (5).

Configure the View as an End User CC'd Ticket View

Double-click the View (2) in the EXTRAS column (1) and then select CC'd to me (3) from the drop down.

This will configure the View to return all Tickets for which the end user has been included in the CC'd list.

Once the View has been configured remember to save the form (4), otherwise the updates will be lost when navigating away from the configurator.

See the End User CC'd Tickets View in Operation

Now when the end user playing the specified Role navigates to the CHECK YOUR EXISTING REQUESTS tab (1), the End User CC'd Tickets View is available for selection from within the side panel (2).

This view will return a list of all Tickets for which the logged in end user has been included in the CC'd list (3).

*Note: remember to deploy the Requests widget so that the end user can gain access and visibility of a Ticket belonging to another Zendesk user if selecting a Ticket from this View (see Providing End User Access to Tickets belonging to other Users).

End User View for CC'd Tickets

Sub Banner

End User View for CC'd Tickets

It is often of interest and use for an end user to have knowledge of all Tickets for which he or she has been CC'd (1).

The End User Views module provides the ability to create a View for this purpose.

Create a View for use as the CC'd Ticket View

The first step is to create a new View using the standard Zendesk functionality to be used as the View for all end users showing the Tickets for which he or she has been CC'd.

This View can make use of any of the available conditions in the drop downs (1 and 2) and available fields (3), although in order to serve as the end user default View for CC'd Tickets View must NOT include the condition in which the Requester is the {current user}.

As such, it is possible to make use of any existing Views in you Zendesk account for this purpose.

Deploy the End User WaaS Service

End User Views is part of a WaaS solution and so includes a Widget Service component (3) that provides a set of back end services to extend the Zendesk core functionality.

This Widget Service must be deployed from within the CloudSET WaaS Library (see the section of this manual describing the deployment and configuration of WaaS Components).

Invoke the End User Views Configurator

*Note: if you haven't already done so, before attempting to configure this Widget please familiarize yourself with the section of this manual describing the deployment and configuration of Widgets.

Once deployed the End User Views Widget (3) can be configured (4) and utilized from within the CloudSET Widget Library.

*Note: the presence of the red warning triangle (5) indicates that the dependent Widget Services have yet to be deployed (see previous step).

The new View to be used as a end user CC'd Tickets View will be present within the list of all available views (1).

Drag this View and drop it onto the End User View node (2).

The View will be created as a child of the Base View node (3); double click to edit the display name (4) to appear in the list of Other Views for the end user.

If necessary the View can be removed from the list of  USER ROLES at any time by dragging and dropping onto the "RUBBISH" bin (5).

Configure the View as an End User CC'd Ticket View

Double-click the View (2) in the EXTRAS column (1) and then select CC'd to me (3) from the drop down.

This will configure the View to return all Tickets for which the end user has been included in the CC'd list.

Once the View has been configured remember to save the form (4), otherwise the updates will be lost when navigating away from the configurator.

See the End User CC'd Tickets View in Operation

Now when the end user playing the specified Role navigates to the CHECK YOUR EXISTING REQUESTS tab (1), the End User CC'd Tickets View is available for selection from within the side panel (2).

This view will return a list of all Tickets for which the logged in end user has been included in the CC'd list (3).

*Note: remember to deploy the Requests widget so that the end user can gain access and visibility of a Ticket belonging to another Zendesk user if selecting a Ticket from this View (see Providing End User Access to Tickets belonging to other Users).

End User View for CC'd Tickets

Sub Banner

It is often of interest and use for an end user to have knowledge of all Tickets for which he or she has been CC'd (1).

The End User Views module provides the ability to create a View for this purpose.

Create a View for use as the CC'd Ticket View

The first step is to create a new View using the standard Zendesk functionality to be used as the View for all end users showing the Tickets for which he or she has been CC'd.

This View can make use of any of the available conditions in the drop downs (1 and 2) and available fields (3), although in order to serve as the end user default View for CC'd Tickets View must NOT include the condition in which the Requester is the {current user}.

As such, it is possible to make use of any existing Views in you Zendesk account for this purpose.

Deploy the End User WaaS Service

End User Views is part of a WaaS solution and so includes a Widget Service component (3) that provides a set of back end services to extend the Zendesk core functionality.

This Widget Service must be deployed from within the CloudSET WaaS Library (see the section of this manual describing the deployment and configuration of WaaS Components).

Invoke the End User Views Configurator

*Note: if you haven't already done so, before attempting to configure this Widget please familiarize yourself with the section of this manual describing the deployment and configuration of Widgets.

Once deployed the End User Views Widget (3) can be configured (4) and utilized from within the CloudSET Widget Library.

*Note: the presence of the red warning triangle (5) indicates that the dependent Widget Services have yet to be deployed (see previous step).

The new View to be used as a end user CC'd Tickets View will be present within the list of all available views (1).

Drag this View and drop it onto the End User View node (2).

The View will be created as a child of the Base View node (3); double click to edit the display name (4) to appear in the list of Other Views for the end user.

If necessary the View can be removed from the list of  USER ROLES at any time by dragging and dropping onto the "RUBBISH" bin (5).

Configure the View as an End User CC'd Ticket View

Double-click the View (2) in the EXTRAS column (1) and then select CC'd to me (3) from the drop down.

This will configure the View to return all Tickets for which the end user has been included in the CC'd list.

Once the View has been configured remember to save the form (4), otherwise the updates will be lost when navigating away from the configurator.

See the End User CC'd Tickets View in Operation

Now when the end user playing the specified Role navigates to the CHECK YOUR EXISTING REQUESTS tab (1), the End User CC'd Tickets View is available for selection from within the side panel (2).

This view will return a list of all Tickets for which the logged in end user has been included in the CC'd list (3).

*Note: remember to deploy the Requests widget so that the end user can gain access and visibility of a Ticket belonging to another Zendesk user if selecting a Ticket from this View (see Providing End User Access to Tickets belonging to other Users).

End User View for CC'd Tickets

Sub Banner

End User View for CC'd Tickets

It is often of interest and use for an end user to have knowledge of all Tickets for which he or she has been CC'd (1).

The End User Views module provides the ability to create a View for this purpose.

Create a View for use as the CC'd Ticket View

The first step is to create a new View using the standard Zendesk functionality to be used as the View for all end users showing the Tickets for which he or she has been CC'd.

This View can make use of any of the available conditions in the drop downs (1 and 2) and available fields (3), although in order to serve as the end user default View for CC'd Tickets View must NOT include the condition in which the Requester is the {current user}.

As such, it is possible to make use of any existing Views in you Zendesk account for this purpose.

Deploy the End User WaaS Service

End User Views is part of a WaaS solution and so includes a Widget Service component (3) that provides a set of back end services to extend the Zendesk core functionality.

This Widget Service must be deployed from within the CloudSET WaaS Library (see the section of this manual describing the deployment and configuration of WaaS Components).

Invoke the End User Views Configurator

*Note: if you haven't already done so, before attempting to configure this Widget please familiarize yourself with the section of this manual describing the deployment and configuration of Widgets.

Once deployed the End User Views Widget (3) can be configured (4) and utilized from within the CloudSET Widget Library.

*Note: the presence of the red warning triangle (5) indicates that the dependent Widget Services have yet to be deployed (see previous step).

The new View to be used as a end user CC'd Tickets View will be present within the list of all available views (1).

Drag this View and drop it onto the End User View node (2).

The View will be created as a child of the Base View node (3); double click to edit the display name (4) to appear in the list of Other Views for the end user.

If necessary the View can be removed from the list of  USER ROLES at any time by dragging and dropping onto the "RUBBISH" bin (5).

Configure the View as an End User CC'd Ticket View

Double-click the View (2) in the EXTRAS column (1) and then select CC'd to me (3) from the drop down.

This will configure the View to return all Tickets for which the end user has been included in the CC'd list.

Once the View has been configured remember to save the form (4), otherwise the updates will be lost when navigating away from the configurator.

See the End User CC'd Tickets View in Operation

Now when the end user playing the specified Role navigates to the CHECK YOUR EXISTING REQUESTS tab (1), the End User CC'd Tickets View is available for selection from within the side panel (2).

This view will return a list of all Tickets for which the logged in end user has been included in the CC'd list (3).

*Note: remember to deploy the Requests widget so that the end user can gain access and visibility of a Ticket belonging to another Zendesk user if selecting a Ticket from this View (see Providing End User Access to Tickets belonging to other Users).