It is possible that the Priority of your tickets will have no bearing on one or more of your SLA Plans, in which case it is only necessary to capture a single set of SLA specifications.
Capture SLA Event Timing Specifications without Priority (Singular)
Specify your SLA's without consideration for Priority
- Select the Singular radio button (1)
- Apply your SLA specifications in the single row provisioned in the matrix (2) - see Creating and Maintaining SLA Plans - (SLA Plans Tab)
*Note: when SLA's are specified on a Singular basis the event completion due dates/times can be calculated for a ticket and SLA timers can be started without the need to set a Priority .