Calculating Event Due Date/Time as the End of a Business Day

Sub Banner

As an alternative to setting the event duration as a specified number of hours and minutes, it is possible to specify the due date/time for completion of the event as the end of a Business day.

This might be the end of the day the ticket arrives, or the end of day that is a specified number of days into the future.

Setting the SLA Due Date/Time Calculation as the End of Day

Setting the SLA Due Date/Time Calculation as the End of Day

Configure the SLA Plan Specifications for each priority, per event and within each SLA Plan

  • Select the Type icon (2) to change switch from duration based times to end of day based times
  • Enter an Offset value (3) representing the number of days in the future to be used in the end of day calculation
  • Enter a Leeway value (4) to indicate a number of hours before the end of day the ticket must have arrived to meet the end of day event completion

For example:

If the working day is Monday to Friday, 9am through 5pm:

  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Tuesday
  • However, if the Offset is set to 0 (zero) and the Leeway is set to 0 (zero) and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Wednesday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Thursday

Calculating Event Due Date/Time as the End of a Business Day

Sub Banner

Calculating Event Due Date/Time as the End of a Business Day

As an alternative to setting the event duration as a specified number of hours and minutes, it is possible to specify the due date/time for completion of the event as the end of a Business day.

This might be the end of the day the ticket arrives, or the end of day that is a specified number of days into the future.

Setting the SLA Due Date/Time Calculation as the End of Day

Setting the SLA Due Date/Time Calculation as the End of Day

Configure the SLA Plan Specifications for each priority, per event and within each SLA Plan

  • Select the Type icon (2) to change switch from duration based times to end of day based times
  • Enter an Offset value (3) representing the number of days in the future to be used in the end of day calculation
  • Enter a Leeway value (4) to indicate a number of hours before the end of day the ticket must have arrived to meet the end of day event completion

For example:

If the working day is Monday to Friday, 9am through 5pm:

  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Tuesday
  • However, if the Offset is set to 0 (zero) and the Leeway is set to 0 (zero) and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Wednesday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Thursday

Calculating Event Due Date/Time as the End of a Business Day

Sub Banner

As an alternative to setting the event duration as a specified number of hours and minutes, it is possible to specify the due date/time for completion of the event as the end of a Business day.

This might be the end of the day the ticket arrives, or the end of day that is a specified number of days into the future.

Setting the SLA Due Date/Time Calculation as the End of Day

Setting the SLA Due Date/Time Calculation as the End of Day

Configure the SLA Plan Specifications for each priority, per event and within each SLA Plan

  • Select the Type icon (2) to change switch from duration based times to end of day based times
  • Enter an Offset value (3) representing the number of days in the future to be used in the end of day calculation
  • Enter a Leeway value (4) to indicate a number of hours before the end of day the ticket must have arrived to meet the end of day event completion

For example:

If the working day is Monday to Friday, 9am through 5pm:

  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Tuesday
  • However, if the Offset is set to 0 (zero) and the Leeway is set to 0 (zero) and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Wednesday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Thursday

Calculating Event Due Date/Time as the End of a Business Day

Sub Banner

Calculating Event Due Date/Time as the End of a Business Day

As an alternative to setting the event duration as a specified number of hours and minutes, it is possible to specify the due date/time for completion of the event as the end of a Business day.

This might be the end of the day the ticket arrives, or the end of day that is a specified number of days into the future.

Setting the SLA Due Date/Time Calculation as the End of Day

Setting the SLA Due Date/Time Calculation as the End of Day

Configure the SLA Plan Specifications for each priority, per event and within each SLA Plan

  • Select the Type icon (2) to change switch from duration based times to end of day based times
  • Enter an Offset value (3) representing the number of days in the future to be used in the end of day calculation
  • Enter a Leeway value (4) to indicate a number of hours before the end of day the ticket must have arrived to meet the end of day event completion

For example:

If the working day is Monday to Friday, 9am through 5pm:

  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 0 (zero) and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Tuesday
  • However, if the Offset is set to 0 (zero) and the Leeway is set to 0 (zero) and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Monday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives before 4pm Monday, the due date/time calculation for event completion will be 5pm Wednesday
  • If the Offset is set to 2 and the Leeway is set to 1 and the ticket arrives after 4pm Monday, the due date/time calculation for event completion will be 5pm Thursday