Ticketing Migration

Sub Banner

  • Overview
  • Direct Migrations
  • Custom Migrations
Overview
Moving your help desk to another system is not a decision taken lightly. What approach should you take?

Complete tickets on the old system and create new tickets on the new system vs. Move everything or only active.

Each have their pros and cons, which we'd review with you thoroughly to come up with the best action plan for your circumstances



Direct
These are API-to-API migrations, facilitated by migration tools for some of the most popular migrations. This includes: Desk, Kayako, and Zendesk-to-Zendesk.

The scope of these types of migrations tend to have some practical limitations:
  • API extraction from some systems can be slow
  • Some

Custom


Ticketing Migration

Sub Banner

Ticketing Migration

  • Overview
  • Direct Migrations
  • Custom Migrations
Overview
Moving your help desk to another system is not a decision taken lightly. What approach should you take?

Complete tickets on the old system and create new tickets on the new system vs. Move everything or only active.

Each have their pros and cons, which we'd review with you thoroughly to come up with the best action plan for your circumstances



Direct
These are API-to-API migrations, facilitated by migration tools for some of the most popular migrations. This includes: Desk, Kayako, and Zendesk-to-Zendesk.

The scope of these types of migrations tend to have some practical limitations:
  • API extraction from some systems can be slow
  • Some

Custom


Ticketing Migration

Sub Banner

  • Overview
  • Direct Migrations
  • Custom Migrations
Overview
Moving your help desk to another system is not a decision taken lightly. What approach should you take?

Complete tickets on the old system and create new tickets on the new system vs. Move everything or only active.

Each have their pros and cons, which we'd review with you thoroughly to come up with the best action plan for your circumstances



Direct
These are API-to-API migrations, facilitated by migration tools for some of the most popular migrations. This includes: Desk, Kayako, and Zendesk-to-Zendesk.

The scope of these types of migrations tend to have some practical limitations:
  • API extraction from some systems can be slow
  • Some

Custom


Ticketing Migration

Sub Banner

Ticketing Migration

  • Overview
  • Direct Migrations
  • Custom Migrations
Overview
Moving your help desk to another system is not a decision taken lightly. What approach should you take?

Complete tickets on the old system and create new tickets on the new system vs. Move everything or only active.

Each have their pros and cons, which we'd review with you thoroughly to come up with the best action plan for your circumstances



Direct
These are API-to-API migrations, facilitated by migration tools for some of the most popular migrations. This includes: Desk, Kayako, and Zendesk-to-Zendesk.

The scope of these types of migrations tend to have some practical limitations:
  • API extraction from some systems can be slow
  • Some

Custom