CloudSET Silver Support

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All CloudSET customer's enjoy a generous baseline level of support, be it, a one-off CloudSET App Pack purchase or an ongoing operational subscription service like the CloudSET SLA Management Module. CloudSET capabilities are constantly evolving and adapting to new features available in Zendesk. As such, we want to bring everyone along the continuum.

Product level support concerns the pure capability, its functionality and operational availability. If there is an incident resulting loss or major impaired operational service, we'll fix it. If you have a question about it's general usage, will provide an answer. When new versions of the capabilities or any associated configuration tools become available, free* upgrades are provided for the through-life of that capability.

Note: * some upgrades may require additional configuration to take maximum advantage, which is not included unless on a higher solution level support plan. However, all upgrades are designed to be backwards compatible - so, no reason, not take them.

The CloudSET Framework provides facilities to upgrade capabilities to their latest releases, current deployed version number, and date deployed to your Zendesk, together with the latest available version number. No updates are ever pushed - you need to remain in control. However, to encourage upgrading, the older versions will loose access to any associated configuration tools. We need to do this in case their is a cross dependency between the configuration tool and the widget version.

Most CloudSET capabilities, once configured, have no run-time dependency, which means you don't have to upgrade, unless you need to reconfigure. Although, we put a back stop of no more than two versions back to still qualify for incident support.

A notification alerts facility will launch shortly that will enable subscription to CloudSET API connection loss, which would impact operational web services, and publication of new capability version details.

All requests for support must be made via CloudSET's own implementation of Zendesk. Higher level plans allow alternative channels of support such as Skype and telephone support.

All CloudSET capabilities come complete with an extensive set of documentation to enable full understanding of the capability and how to makes changes yourself. This forms part of a wider knowledge base of resources, including a public community for CloudSET.

CloudSET Silver Support

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CloudSET Silver Support

All CloudSET customer's enjoy a generous baseline level of support, be it, a one-off CloudSET App Pack purchase or an ongoing operational subscription service like the CloudSET SLA Management Module. CloudSET capabilities are constantly evolving and adapting to new features available in Zendesk. As such, we want to bring everyone along the continuum.

Product level support concerns the pure capability, its functionality and operational availability. If there is an incident resulting loss or major impaired operational service, we'll fix it. If you have a question about it's general usage, will provide an answer. When new versions of the capabilities or any associated configuration tools become available, free* upgrades are provided for the through-life of that capability.

Note: * some upgrades may require additional configuration to take maximum advantage, which is not included unless on a higher solution level support plan. However, all upgrades are designed to be backwards compatible - so, no reason, not take them.

The CloudSET Framework provides facilities to upgrade capabilities to their latest releases, current deployed version number, and date deployed to your Zendesk, together with the latest available version number. No updates are ever pushed - you need to remain in control. However, to encourage upgrading, the older versions will loose access to any associated configuration tools. We need to do this in case their is a cross dependency between the configuration tool and the widget version.

Most CloudSET capabilities, once configured, have no run-time dependency, which means you don't have to upgrade, unless you need to reconfigure. Although, we put a back stop of no more than two versions back to still qualify for incident support.

A notification alerts facility will launch shortly that will enable subscription to CloudSET API connection loss, which would impact operational web services, and publication of new capability version details.

All requests for support must be made via CloudSET's own implementation of Zendesk. Higher level plans allow alternative channels of support such as Skype and telephone support.

All CloudSET capabilities come complete with an extensive set of documentation to enable full understanding of the capability and how to makes changes yourself. This forms part of a wider knowledge base of resources, including a public community for CloudSET.

CloudSET Silver Support

Sub Banner

All CloudSET customer's enjoy a generous baseline level of support, be it, a one-off CloudSET App Pack purchase or an ongoing operational subscription service like the CloudSET SLA Management Module. CloudSET capabilities are constantly evolving and adapting to new features available in Zendesk. As such, we want to bring everyone along the continuum.

Product level support concerns the pure capability, its functionality and operational availability. If there is an incident resulting loss or major impaired operational service, we'll fix it. If you have a question about it's general usage, will provide an answer. When new versions of the capabilities or any associated configuration tools become available, free* upgrades are provided for the through-life of that capability.

Note: * some upgrades may require additional configuration to take maximum advantage, which is not included unless on a higher solution level support plan. However, all upgrades are designed to be backwards compatible - so, no reason, not take them.

The CloudSET Framework provides facilities to upgrade capabilities to their latest releases, current deployed version number, and date deployed to your Zendesk, together with the latest available version number. No updates are ever pushed - you need to remain in control. However, to encourage upgrading, the older versions will loose access to any associated configuration tools. We need to do this in case their is a cross dependency between the configuration tool and the widget version.

Most CloudSET capabilities, once configured, have no run-time dependency, which means you don't have to upgrade, unless you need to reconfigure. Although, we put a back stop of no more than two versions back to still qualify for incident support.

A notification alerts facility will launch shortly that will enable subscription to CloudSET API connection loss, which would impact operational web services, and publication of new capability version details.

All requests for support must be made via CloudSET's own implementation of Zendesk. Higher level plans allow alternative channels of support such as Skype and telephone support.

All CloudSET capabilities come complete with an extensive set of documentation to enable full understanding of the capability and how to makes changes yourself. This forms part of a wider knowledge base of resources, including a public community for CloudSET.

CloudSET Silver Support

Sub Banner

CloudSET Silver Support

All CloudSET customer's enjoy a generous baseline level of support, be it, a one-off CloudSET App Pack purchase or an ongoing operational subscription service like the CloudSET SLA Management Module. CloudSET capabilities are constantly evolving and adapting to new features available in Zendesk. As such, we want to bring everyone along the continuum.

Product level support concerns the pure capability, its functionality and operational availability. If there is an incident resulting loss or major impaired operational service, we'll fix it. If you have a question about it's general usage, will provide an answer. When new versions of the capabilities or any associated configuration tools become available, free* upgrades are provided for the through-life of that capability.

Note: * some upgrades may require additional configuration to take maximum advantage, which is not included unless on a higher solution level support plan. However, all upgrades are designed to be backwards compatible - so, no reason, not take them.

The CloudSET Framework provides facilities to upgrade capabilities to their latest releases, current deployed version number, and date deployed to your Zendesk, together with the latest available version number. No updates are ever pushed - you need to remain in control. However, to encourage upgrading, the older versions will loose access to any associated configuration tools. We need to do this in case their is a cross dependency between the configuration tool and the widget version.

Most CloudSET capabilities, once configured, have no run-time dependency, which means you don't have to upgrade, unless you need to reconfigure. Although, we put a back stop of no more than two versions back to still qualify for incident support.

A notification alerts facility will launch shortly that will enable subscription to CloudSET API connection loss, which would impact operational web services, and publication of new capability version details.

All requests for support must be made via CloudSET's own implementation of Zendesk. Higher level plans allow alternative channels of support such as Skype and telephone support.

All CloudSET capabilities come complete with an extensive set of documentation to enable full understanding of the capability and how to makes changes yourself. This forms part of a wider knowledge base of resources, including a public community for CloudSET.