CloudSET Gold Support

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Gold Level Support includes all the provisions of Silver Level Support plus the following:

We'll retain knowledge of your solution, to enable us to answer and address support questions and incident resolutions at the overall delivered solution level, not just at the CloudSET product level. The overall aim is to, at very least, is to sustain the operational use of the Coherence Design delivered solution.

This solution level distinction is important to understand, since a solution can be a combination of Zendesk native features and CloudSET enhancement configured into a particular solution to meet your specific requirements. Yon need someone to answer questions and resolve issues at the level of your actual usage, rather than 'at what particular CloudSET feature do you have an issue with?'.

Gold Support customers are also able to receive online chat and phone support, to better help communications towards resolutions.

A private section will be provided on CloudSET's own Zendesk implementation to store solution specific materials as a shared resource to maintain knowledge about the solution.

Knowledge re-acquaintance charges may apply if the period between solution delivery and Gold Level support is too long a period.

CloudSET Gold Support

Sub Banner

CloudSET Gold Support

Gold Level Support includes all the provisions of Silver Level Support plus the following:

We'll retain knowledge of your solution, to enable us to answer and address support questions and incident resolutions at the overall delivered solution level, not just at the CloudSET product level. The overall aim is to, at very least, is to sustain the operational use of the Coherence Design delivered solution.

This solution level distinction is important to understand, since a solution can be a combination of Zendesk native features and CloudSET enhancement configured into a particular solution to meet your specific requirements. Yon need someone to answer questions and resolve issues at the level of your actual usage, rather than 'at what particular CloudSET feature do you have an issue with?'.

Gold Support customers are also able to receive online chat and phone support, to better help communications towards resolutions.

A private section will be provided on CloudSET's own Zendesk implementation to store solution specific materials as a shared resource to maintain knowledge about the solution.

Knowledge re-acquaintance charges may apply if the period between solution delivery and Gold Level support is too long a period.

CloudSET Gold Support

Sub Banner

Gold Level Support includes all the provisions of Silver Level Support plus the following:

We'll retain knowledge of your solution, to enable us to answer and address support questions and incident resolutions at the overall delivered solution level, not just at the CloudSET product level. The overall aim is to, at very least, is to sustain the operational use of the Coherence Design delivered solution.

This solution level distinction is important to understand, since a solution can be a combination of Zendesk native features and CloudSET enhancement configured into a particular solution to meet your specific requirements. Yon need someone to answer questions and resolve issues at the level of your actual usage, rather than 'at what particular CloudSET feature do you have an issue with?'.

Gold Support customers are also able to receive online chat and phone support, to better help communications towards resolutions.

A private section will be provided on CloudSET's own Zendesk implementation to store solution specific materials as a shared resource to maintain knowledge about the solution.

Knowledge re-acquaintance charges may apply if the period between solution delivery and Gold Level support is too long a period.

CloudSET Gold Support

Sub Banner

CloudSET Gold Support

Gold Level Support includes all the provisions of Silver Level Support plus the following:

We'll retain knowledge of your solution, to enable us to answer and address support questions and incident resolutions at the overall delivered solution level, not just at the CloudSET product level. The overall aim is to, at very least, is to sustain the operational use of the Coherence Design delivered solution.

This solution level distinction is important to understand, since a solution can be a combination of Zendesk native features and CloudSET enhancement configured into a particular solution to meet your specific requirements. Yon need someone to answer questions and resolve issues at the level of your actual usage, rather than 'at what particular CloudSET feature do you have an issue with?'.

Gold Support customers are also able to receive online chat and phone support, to better help communications towards resolutions.

A private section will be provided on CloudSET's own Zendesk implementation to store solution specific materials as a shared resource to maintain knowledge about the solution.

Knowledge re-acquaintance charges may apply if the period between solution delivery and Gold Level support is too long a period.