Healthcheck

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  • Overview
  • Implementation
Overview
Your current Zendesk implementation may be just fine or you may feel that an expert's eye will help you make improvements. A post Zendesk implementation review to will help determine a current state to form the basis for addressing known and unknown issues.

New requirements may be also forming and a future state envisaged. You need an accurate understanding of your starting point and a plan to get to where you want to be.

To keep our consulting rates down and aligned to SaaS business models, our work is conducted on the basis of paid consulting. This allows us to spend quality time with our clients and provide deliverable's that have standalone benefits in their own right.

Implementation
The following methods are used to capture requirements and discuss solution options:
  • Undertake a direct audit/review of your present set-up
  • Interview to get a better idea about your context, challenges, and plans for the future
  • Discuss initial findings and review some suggestions (including practical demonstrations)t
Having considered all the inputs and feedback on outline solution elements, a report document is created that includes the following deliverable items:
  • High-level requirements
  • Capability mapping: (1) Zendesk native, (2) existing CloudSET capabilities, (2) New capabilities required
  • High-level solution design
  • Implementation plan
  • Priced initial phase(s) implementation & timescales
The typical timescales for completion are dependent on clients availability, since we'd expect a reasonable amount of interactive time, but we generally target between 1-2 weeks.


Healthcheck

Sub Banner

Healthcheck

  • Overview
  • Implementation
Overview
Your current Zendesk implementation may be just fine or you may feel that an expert's eye will help you make improvements. A post Zendesk implementation review to will help determine a current state to form the basis for addressing known and unknown issues.

New requirements may be also forming and a future state envisaged. You need an accurate understanding of your starting point and a plan to get to where you want to be.

To keep our consulting rates down and aligned to SaaS business models, our work is conducted on the basis of paid consulting. This allows us to spend quality time with our clients and provide deliverable's that have standalone benefits in their own right.

Implementation
The following methods are used to capture requirements and discuss solution options:
  • Undertake a direct audit/review of your present set-up
  • Interview to get a better idea about your context, challenges, and plans for the future
  • Discuss initial findings and review some suggestions (including practical demonstrations)t
Having considered all the inputs and feedback on outline solution elements, a report document is created that includes the following deliverable items:
  • High-level requirements
  • Capability mapping: (1) Zendesk native, (2) existing CloudSET capabilities, (2) New capabilities required
  • High-level solution design
  • Implementation plan
  • Priced initial phase(s) implementation & timescales
The typical timescales for completion are dependent on clients availability, since we'd expect a reasonable amount of interactive time, but we generally target between 1-2 weeks.


Healthcheck

Sub Banner

  • Overview
  • Implementation
Overview
Your current Zendesk implementation may be just fine or you may feel that an expert's eye will help you make improvements. A post Zendesk implementation review to will help determine a current state to form the basis for addressing known and unknown issues.

New requirements may be also forming and a future state envisaged. You need an accurate understanding of your starting point and a plan to get to where you want to be.

To keep our consulting rates down and aligned to SaaS business models, our work is conducted on the basis of paid consulting. This allows us to spend quality time with our clients and provide deliverable's that have standalone benefits in their own right.

Implementation
The following methods are used to capture requirements and discuss solution options:
  • Undertake a direct audit/review of your present set-up
  • Interview to get a better idea about your context, challenges, and plans for the future
  • Discuss initial findings and review some suggestions (including practical demonstrations)t
Having considered all the inputs and feedback on outline solution elements, a report document is created that includes the following deliverable items:
  • High-level requirements
  • Capability mapping: (1) Zendesk native, (2) existing CloudSET capabilities, (2) New capabilities required
  • High-level solution design
  • Implementation plan
  • Priced initial phase(s) implementation & timescales
The typical timescales for completion are dependent on clients availability, since we'd expect a reasonable amount of interactive time, but we generally target between 1-2 weeks.


Healthcheck

Sub Banner

Healthcheck

  • Overview
  • Implementation
Overview
Your current Zendesk implementation may be just fine or you may feel that an expert's eye will help you make improvements. A post Zendesk implementation review to will help determine a current state to form the basis for addressing known and unknown issues.

New requirements may be also forming and a future state envisaged. You need an accurate understanding of your starting point and a plan to get to where you want to be.

To keep our consulting rates down and aligned to SaaS business models, our work is conducted on the basis of paid consulting. This allows us to spend quality time with our clients and provide deliverable's that have standalone benefits in their own right.

Implementation
The following methods are used to capture requirements and discuss solution options:
  • Undertake a direct audit/review of your present set-up
  • Interview to get a better idea about your context, challenges, and plans for the future
  • Discuss initial findings and review some suggestions (including practical demonstrations)t
Having considered all the inputs and feedback on outline solution elements, a report document is created that includes the following deliverable items:
  • High-level requirements
  • Capability mapping: (1) Zendesk native, (2) existing CloudSET capabilities, (2) New capabilities required
  • High-level solution design
  • Implementation plan
  • Priced initial phase(s) implementation & timescales
The typical timescales for completion are dependent on clients availability, since we'd expect a reasonable amount of interactive time, but we generally target between 1-2 weeks.