Firstly, collation of ideas, as the seeds for projects is one of the most important aspects. Feature Requests can be found in many places: CloudSET feature requests, Zendesk forums, enquiries, and from years of Coherence working with Zendesk implementations.
Next, define a Project with a clear sense of what it will do, its benefits, how much funding Budget it requires, and timescales for implementation. Establish funding contribution levels and Rewards. Rewards can be tangible in the form of product/implementation discounts or less tangible in the form of earlier availability and influence over the scope of the project. Project Commenting from contributors or would-be contributors will be encouraged.
A Timescale is established to form an offer window. Insufficient funding Pledges, a classic market validation, could be enough to kill the project. However, the project may just need adjusting or some pledge topping up.
Funding slot levels are cut to try and avoid Over-funding. If the funding pledge target is reached within time, the CrowdFund round closes and proceeds to project Implementation. A Seeding funding slot to aid express projects, representing 100% funding from one party will also be provided. Where funding pledges exceed the request, either the project will be expanded a little or be held in a fund that Coherence may use from time-to-time to help another project across the line.
Project Progress Updates will be publicly posted to keep all stakeholders informed. Collection of funding isn't done until the project has finished - ultimately it's just a project with many customers.
The following guidelines are provided to help those who want to CrowdFund sponsor a new or get a current CloudSETor Zendesk capability enhanced further:
Review Zendesk Feature Request Forum to see if what you need is listed or gauge the level of probability that your need will be addressed. A new or improved feature may be free if applicable to your Zendesk account subscription plan. No CloudSET capabilities are tied to a particular Zendesk account subscription plan.
Review the CloudSET Public Roadmap to see if your needs are going to be met by Coherence's internally funded upcoming product-line projects.
Raise a new CloudSET Feature Request or add your comments to an existing CloudSET Feature Request. Cross-references are made to resultant development projects.Read-up on the premise of the CloudSET CrowdFunding Model and the CloudSET Products currently available - to better understand CrowdFunding and CloudSET's current capability scope.
Review the current list of CrowdFunding Projects - see if your need is being addressed, add comments get clarifications or make some suggestions.
Talk to us if you have an express need, such that we can access the merit and qualify with you the budget for accelerating the creation of CrowdFunded or Seeded development project definition.