SLA Management

{"section" : { "description" : "Proactive Service Level Agreements that informs the agent when ticket events have to be completed by, as well as driving escalation and reporting non-conformance", "banner" : "Keeping your Promises", "subbanner" : "Define multiple SLA events, multiple SLA's, and multiple Business Hour specifications, to set targets, warn, and record violations, with a time resolution down to one minute.", "image" : "//p1.zdassets.com/hc/theme_assets/975/1221/Announcements.png" } }

SLA Management

SLA Management