High Performance Support
We're a solutions company
CloudSET leverages Zendesk's® App Framework and API to provide additional capabilities to extend agent workflows, end-user experiences, and host integrations.
Extending discrete behaviors using Zendesk's App Framework
Proactive Service Level Agreements that informs the agent when ticket events have to be completed by, as well as driving escalation and reporting non-conformance
Same look and feel as Zendesk®
Building on Zendesk's® class leading help desk application and platform extensibility.
CloudSET will enable you to achive more with your Zendesk® inventment - to further power your own support excellence.
Be it products, services, or support, expect excellence in every aspect of our work.
Our technology stack runs on scalable, multi-regional, global balanced, and fail-over data centers.
Our agility and ability to undertake bespoke work makes us distinctive.
A passion, a journey, to close the the 20% gap between a product and a solution.
CloudSET was created to provide a complete end-to-end lifecycle management of extension capabilities to support long term relationships.
Coherence Design was instrumental in helping us launch our Help Center without a hitch! Even after making some last minute changes – our experience was wonderful & smooth from start to finish!
Jennifer Romero Depue
I'm very pleased with the level of quality and responsiveness Coherence provided us. They've done a fantastic job for simplehuman support with our major data migration and answering all our general Zendesk® questions.
Coherence Design were extremely helpful during the design, implementation and early life support of our CloudSET driven Service Level Agreements. Their expertise on the Zendesk® platform is second to none.