Coming SOON

Employee Onboarding: Depth without Delay

Complete employee onboarding with integrated verifications - right inside Zendesk

Challenge

Lightweight onboarding processes aim to integrate new employees quickly, but often rely on separate, manual credentials verification, like background checks. These can also be costly to process internally, especially coupled with fees from checking providers.

Solution

Seamless Integration of identity and qualification checking brings modern onboarding processes to the Zendesk platform.

Based on Cloudset’s advanced Flowset Navigation App.

Abstract topographic map background with black contour lines and cross markers on a pale green gradient.

ID document with a photo of a woman and details: Surname Hopley, Name Alice Edith, Nationality RSA, IDN 2601530983627, Status Citizen, with an Approved status.

Screen showing payment confirmation with a PDF file named Payment_Reciept.pdf and matched transferred amount of 3560.00 EUR extracted from document and applicant data.

Mobile phone screen showing liveness detection with a woman's face and confirmation that all documents are signed.

/ WHY ON Zendesk

Modern Onboarding, built right into Zendesk

Advanced Onboarding transforms identity verification for Zendesk users. As the first fully integrated solution for the Zendesk ES platform, it delivers fast, modern ID and credential verification at a fraction of the cost - no more slow, expensive third-party services.

Frictionless verification within your existing Zendesk workflows

Faster approvals with automated ID and document checks

Lower compliance costs without sacrificing security

/ HOW IT WORKS

Fully Orchestrated.

By moving onboarding workflows directly into the employee service environment, organizations can streamline their operations and leverage existing Zendesk infrastructure. This native integration keeps employee and contractor verification processes efficient and centralized.

Cloudset's advanced Flowset Navigation Maps, powered by Sumsub's industry-leading verification technology, provide all the infrastructure needed to run secure verifications within Zendesk.

Get in Touch

Flowchart titled HR Onboarding showing steps from Prepare for New Employee to Manager Preparation, HR Management, Critical Systems and Facilities Provisioning, leading to Start Day, Work Onboarding, and final approval with a check mark.

HR Management screen showing HR Preparation tasks with checkboxes, including employment contract, payroll details, background checks, references, and option to proceed without background checks or references, plus next activity selection for Workflow or Verification Checks.

Employee Real-lived Experience

Cloudset's Advanced Employee Onboarding transforms identity verification from a compliance hurdle into a seamless part of the employee experience

Intuitive & frictionless

A natural experience that welcomes new employees rather than testing their patience.

Dramatically faster

Verification that takes minutes, not weeks.

A woman looking satisfied with the results

/ metrics

Achievable Employee Impacts

Achieve a broad set of business and customer impacts

+30%

Approval rate accuracy

+ 75%

Reduction in manual verifications

- 50%

Reduction in customer onboarding abandonment due to delays.

Business Impact

Reshape employee verification and security compliance:

Improved completion rates

Reduced friction drives better compliance without compromising security standards.

Built-in regulatory compliance

Delivers an optimal employee experience while meeting all compliance requirements.

Enterprise-grade verification

Operational Impact

Boost efficiency and lower costs:

Zero-friction integration

Works within your existing Zendesk workflows with no technical setup or complex implementation.

Simple, transparent pricing

Pay per onboarding workflow only - no per-agent fees or expensive third-party verification services.

Streamlined operations

Consolidating verification within your employee service platform eliminates redundant systems and reduces operational overhead.

Why Now

Employee experience has become a competitive differentiator. By transforming onboarding from a compliance burden into a seamless hiring experience, organizations can turn a traditional pain point into a strategic advantage.

Modern workflow automation and AI technology make this shift possible. Our solution streamlines the onboarding process, improving employee satisfaction while ensuring full regulatory compliance.

/ pricing

Simple per-check pricing

Get serious work done, quickly, efficiently, and accurately

Per validation check

$2-$3.9

Credits based // dependent on type and commit volumes

Purchase different committed credits volumes to suit, plus any overage charges

/ FAQ

Everything You Need to Know - Upfront

How is this integrated?

Already done. Flowset is integrated and runs directly in Zendesk. Flowset includes an integration with Sumsub. If you have Zendesk Enterprise Guide, the customer interaction point can be seamlessly embedded into your help center.

Do we need a Sumsub account?

No. Cloudset is a partner of Sumsub. If you are already a Sumsub customer or want to have your own Sumsub account, we can arrange to use your Sumsub account with an appropriate adjustment to pricing.

How long does implementation take?

You can be up and running in just a few hours using our standard verification check bundles.

/ Get Started