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Insight Customer Stories by Cloudset

Read how Cloudset customer are realising value and finding solutions beyond Zendesk stanadrd capabilities
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ABBYY improves customer satisfaction by reducing ticket resolution time.

This customer story describes how ABBYY, a leader in Document and Process AI, improved customer satisfaction and overall ticket resolution time by adopting CloudSet's Performset solution to overcome the limitations of Zendesk's native Service Level Agreement (SLA) metrics.
SaaS
December 12, 2025
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Financial Services
SaaS
Energy
ABBYY improves customer satisfaction by reducing ticket resolution time.
This customer story describes how ABBYY, a leader in Document and Process AI, improved customer satisfaction and overall ticket resolution time by adopting CloudSet's Performset solution to overcome the limitations of Zendesk's native Service Level Agreement (SLA) metrics.
SaaS
December 12, 2025
Flowset is a game changer for Intercept Music
Keeping all those disparate pieces synced and efficiently maintaining them once implemented is nearly impossible. Flowset has made it easy for us to do just that.
SaaS
November 5, 2025
Global Advertising Platform uses Formset to reduce handling time
n the competitive landscape of global advertising, exceptional customer service is the cornerstone of success
Financial Services
October 2, 2025
Flowset supports a leading global professional services network
A leading global professional services network with a significant presence in Belgium and an EU hub offers a comprehensive suite of services spanning audit and assurance, consulting, tax, and legal services
Financial Services
October 2, 2025
Event Management company uses Performset to manage tickets better in real-time
Staying connected with customers is crucial in event management, especially when they are hosting important live events with attendees and need to deliver an exceptional branded experience.
Financial Services
October 2, 2025
Simplifying the agent experience improves your customer experience
Imperial Brands, headquartered in the UK, is a global business in approximately 120 countries. It strategically focuses on key markets in the UK, USA, Germany, Spain, and Australia
Financial Services
December 12, 2025
Mediaocean Making Life Easier for Agents & Enhancing Strategic Reporting
Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences
Financial Services
October 2, 2025
Global Advertising Platform uses Formset to reduce handling time
n the competitive landscape of global advertising, exceptional customer service is the cornerstone of success
Financial Services
October 2, 2025
Flowset supports a leading global professional services network
A leading global professional services network with a significant presence in Belgium and an EU hub offers a comprehensive suite of services spanning audit and assurance, consulting, tax, and legal services
Financial Services
October 2, 2025
Event Management company uses Performset to manage tickets better in real-time
Staying connected with customers is crucial in event management, especially when they are hosting important live events with attendees and need to deliver an exceptional branded experience.
Financial Services
October 2, 2025
Simplifying the agent experience improves your customer experience
Imperial Brands, headquartered in the UK, is a global business in approximately 120 countries. It strategically focuses on key markets in the UK, USA, Germany, Spain, and Australia
Financial Services
December 12, 2025
Mediaocean Making Life Easier for Agents & Enhancing Strategic Reporting
Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences
Financial Services
October 2, 2025
ABBYY improves customer satisfaction by reducing ticket resolution time.
This customer story describes how ABBYY, a leader in Document and Process AI, improved customer satisfaction and overall ticket resolution time by adopting CloudSet's Performset solution to overcome the limitations of Zendesk's native Service Level Agreement (SLA) metrics.
SaaS
December 12, 2025
Flowset is a game changer for Intercept Music
Keeping all those disparate pieces synced and efficiently maintaining them once implemented is nearly impossible. Flowset has made it easy for us to do just that.
SaaS
November 5, 2025
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