Customer Stories

Insight Customer Stories by Cloudset

Read how Cloudset customer are realising value and finding solutions beyond Zendesk stanadrd capabilities
/ Featured

ABBYY improves customer satisfaction by reducing ticket resolution time.

ABBYY needed SLA metrics that covered everything from ticket opening to closing, and Performset gave its agents and leaders that audit trail.
SaaS
September 28, 2026
Read More
All
Financial Services
SaaS
Energy
ABBYY improves customer satisfaction by reducing ticket resolution time.
ABBYY needed SLA metrics that covered everything from ticket opening to closing, and Performset gave its agents and leaders that audit trail.
SaaS
September 28, 2026
Flowset is a game changer for Intercept Music
Intercept Music uses Flowset Navigation Maps to coordinate complex, multi-agent music-business processes inside Zendesk.
SaaS
September 28, 2026
Global Advertising Platform uses Formset to reduce handling time
A global advertising platform with 150 customer support specialists and more than 25,000 tickets a quarter needed smarter forms, not more fields.
Media
September 28, 2026
Flowset supports a leading global professional services network
A leading professional services network replaced manual coordination between departments with a single Flowset Navigation Map.
Financial Services
September 28, 2026
Event Management company uses Performset to manage tickets better in real-time
How an award-winning event platform keeps first response under 15 minutes during live events with Performset.
SaaS
September 28, 2026
Simplifying the agent experience improves your customer experience
More than 1,000 Zendesk form options were slowing Imperial Brands' agents down, and Formset cut through the noise.
Financial Services
September 28, 2026
Mediaocean Making Life Easier for Agents & Enhancing Strategic Reporting
Mediaocean uses Formset and Performset to simplify life for support agents and give leaders confidence that they meet every customer commitment.
Financial Services
September 28, 2026
Flowset supports a leading global professional services network
A leading professional services network replaced manual coordination between departments with a single Flowset Navigation Map.
Financial Services
September 28, 2026
Simplifying the agent experience improves your customer experience
More than 1,000 Zendesk form options were slowing Imperial Brands' agents down, and Formset cut through the noise.
Financial Services
September 28, 2026
Mediaocean Making Life Easier for Agents & Enhancing Strategic Reporting
Mediaocean uses Formset and Performset to simplify life for support agents and give leaders confidence that they meet every customer commitment.
Financial Services
September 28, 2026
ABBYY improves customer satisfaction by reducing ticket resolution time.
ABBYY needed SLA metrics that covered everything from ticket opening to closing, and Performset gave its agents and leaders that audit trail.
SaaS
September 28, 2026
Flowset is a game changer for Intercept Music
Intercept Music uses Flowset Navigation Maps to coordinate complex, multi-agent music-business processes inside Zendesk.
SaaS
September 28, 2026
Event Management company uses Performset to manage tickets better in real-time
How an award-winning event platform keeps first response under 15 minutes during live events with Performset.
SaaS
September 28, 2026
No items found.
/ Get Started

Calibrated Navigation

Let guidance guarantee compliance with Cloudset
‍
‍
Get in TouchBook Navigation Demo
Topographic contour map pattern