/ Products

Cloudset offers three core capabilities

Powerful on their own, even more so used together
Formset
$8
per agent // per month
Adapts forms dynamically to their context. Show only what is relevant.
Install from Zendesk Marketplace
Key capabilities:
  • Hide, expose, and disable fields
  • Granular field option value display control
  • Complex selection conditions
  • Global and granular mandatory field
  • Multiple app locations
Flowset
$14
per agent // per month
Navigation maps that guide agent actions that are predictable and compliant.
Install from Zendesk Marketplace
Key capabilities:
  • Linear and parallel step sequences
  • Data capture, validation, and synchronisation
  • Decision trees & dynamic branching
  • Guidance notes
  • Dynamic comment insertions
Performset
$20
per agent // per month + onboarding
Custom SLA // OLA Management metrics to keep all your promises.
Get in touch
Key capabilities:
  • Standard & custom metric types
  • Flexible triggering and satisfaction conditions
  • Flexible pauses and post-solve continuation
  • Real-time alerting and pre-warning
  • Operational and performance dashboards
/ Solutions

Flowset Solutions

All Cloudset Flowset-based Solutions are made available on a pure value-based pricing, utilising familiar committed credits per month, plus an overage model.
Foundation
$100
per month // plus overages
$1 buys 100 credits [10K]
Suitable for start-ups and small teams ready to use micro-services.
What’s included?
  • Flowset scoped for the Solution(s) installed
  • Solution navigations
  • Solution configuration
  • Supporting micro-services (validations and integrations) 
Growth
Most Popular
$500
per month // plus overages
$1 buys 105 credits [52.5K]    +5% more
Suitable for teams expanding their use of micro-services.
What’s included?
  • Everything in Foundation
  • Customer success
Enterprise
$1,000
per month // plus overages
$1 buys 110 credits [110K]    +10% more
Suitable for higher-volume use of micro-services.
What’s included?
  • Everything in Growth
  • SOC2 Type 2 Reports
Install KYC for Zendesk from Zendesk App Marketplace
Examples checking workflow cost per check, per plan level:
Type
Foundation
Growth
Enterprise
Simple Check
$2.00
$1.80
$1.50
Medium Check
$3.00
$2.60
$2.00
Complex Check
$5.00
$4.20
$3.90
Install Advanced Onboarding from Zendesk App Marketplace
Examples checking workflow cost per check, per plan level:
Type
Foundation
Growth
Enterprise
Simple Check
$2.00
$1.80
$1.50
Medium Check
$3.00
$2.60
$2.00
Complex Check
$5.00
$4.20
$3.90
/ FAQ

Everything you need
to know - Upfront

From setup to support and pricing, here are quick answers to the most common questions we get from teams considering Cloudset.
Watch Demo
Is there a free trial?

Yes. All Cloudset Apps, except Performset which requires consulting led onboarding.

A  14-day free trial period - with no credit card required.

What happens after the trial ends?

You’ll choose a plan to continue. All your data stays intact - nothing is lost or reset.

What payment options are available?

Typically, monthly by credit card.

However, if you organization is unable to transact in this way, we can look at offering invoicing terms. This will require annual comments, with overage true-ups.

What is your discounting policy?

We don't specifically have one. We strongly believe in the value that we can bring to your Zendesk operations.

Where this may soften is in consideration of large volumes of agents, multi-year commits, and NFP organizations.

Is Cloudset secure enough for enterprise use?

Yes. Cloudset is SOC 2 Type II compliant and supports role-based access, audit logging, and data encryption.

What kind of support do you offer?

All plans include support via our own instance of Zendesk. We are able to view your Cloudset Apps configuration data to help diagnose issues.

/ CLOUDSET

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