[replaces CloudSET Processes Pro]
Design and embed processes that guide agents through sophisticated workflows using Cloudset's unique Visible Workflow™
Model your own workflow processes and directly configure activity properties and transitions to implement controlled actions.
Linear activity sequences
Multi-path activity splits and joins
Parallel activities as sub-tickets
Combining parallel and sequential activities
Decompose activities into sub-activities
Check list tasks within activities
Answer the question of where am I in this process, what is needed to complete this stage of activity, and in doing so, where can or does this go next.
Agent guidance and control
Interactive functions and navigation
Rich inline process documentation and process map
Seamless Zendesk UX
Reimagining tigger conditions to make them interactive in the agent experience and process centric. Actions are process defined, data driven, and interactive in the agent experience.
Multiple start points data conditions
Activity pre and completion data conditions
Activity transition data conditions
Set data field action and form selection
Set group(s) actions
Copy data fields to sub-tickets action
The right macro at the right time in the workflow processes. Save time, ensure accuracy, and promote consistency.
Anchored to the current activity
Flexible reuse across the workflow process
Rich text comments with macro switching clean-up
Set data field, forms, and groups
Set transition choices to support one-clicks
Locking down the workflow process whilst also supporting all agent's involvement.
Preventing and setting the ticket solve status on completion
Control which agent groups can work on the ticket
Control who can transition between distinct activities
Allows descoped agent groups to comment only
Not only delivering the user experience in a seamless way, but also supporting administration set-up and change management
Non prescriptive by nature, there is freedom to implement processes that best suite your needs.
See much more of your configuration together, not one-business rule-at-a-time. Flowset delivers much higher levels of maintainability.
Stop tickets escaping the workflow, which could cause delays, inaccuracy, and increase costs.
Lies at the heart of the Cloudset Framework™
Non-prescriptive by nature, there is freedom to implement processes that best suite your needs.
Non-prescriptive by nature, there is freedom to implement processes that best suite your needs.
Non-prescriptive by nature, there is freedom to implement processes that best suite your needs.