Our Privacy Policy

We may collect, store, and use the following kinds of personal information:

• information about your computer and your visits to and use of this website  or web application (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
• information relating to any transactions carried out between you and us on or about this website or web application, including information relating to any purchases you make of our services or software (including consultancy, web service usage, and software widgets );
• information that you provide to us when subscribing to our website or web application services, email notifications, and/or newsletters;
• any other information that you choose to send to us;

2. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use “session” cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We publish Google Adsense interest-based advertisements on our website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behaviour across the web using cookies.  You can view, delete, or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/.  You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html.  However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.]

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites.

3. Using your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or, in relevant parts of the website.

We only share customer details with carefully selected partners and service providers who are acting on our behalf and under Cloudset instructions. 

We may use your personal information to:

• administer the website;
• improve your browsing experience by personalising the website;
• enable your use of the services available on the website or web applications;
• send statements and invoices to you, and collect payments from you;
• send you general (non-marketing) commercial communications;
• send you email notifications which you have specifically requested;
• send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
• deal with enquiries and complaints made by or about you relating to the website or web applications;
• devise case studies or use your testimonials on the website, press releases, marketing channels and any other publicity materials as well as the right to link to your site;

We are committed to respecting your privacy choices. If we intend to use your personal information for direct marketing purposes, we will seek your explicit consent before doing so. You have the right to opt-out of such communications at any time. 

Digital Marketing Service Providers

Our carefully selected partners and service providers may process personal information about you on our behalf as described. We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

Payment Processing

All our website financial transactions are handled through our payment services provider Stripe. In accordance with PCI compliance, we do not store Credit Card details on our systems. You can review the Strip privacy policy at https://stripe.com/gb/privacy. We will share information with Strip to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

• to the extent that we are required to do so by law;
• improve your browsing experience by personalising the website;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

6. Security of your Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our and/or our facilities providers secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website or web applications).

7. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.  

We may also notify you of changes to our privacy policy by email.  

8. Your Rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

• the payment of a fee (currently fixed at £10.00 / $15.00);
• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

9. Third-party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to admin@coherencedesign.co.uk or by post to Cloudset Limited, 3rd Floor 86-90 Paul Street, London, EC2A 4NE, United Kingdom.