Understanding who is behind Cloudset, how we think, how we organize ourselves, and what our values are.

our story

One of Zendesk's first implementation and apps partners

We are located on the England's South Coast, supporting a world-wide customer base of over 250 customers.

Starting out as Coherence Design back in 2009, providing Zendesk best practice implementation services, it quickly became apparent that Zendesk extensibility could be used to develop add-on apps that enabled sophisticated support solutions.

This started a journey, one that is still continuing today, one that closes the last 20% gap between a product for the masses, to solution specific to you.

Our unique CloudSET Framework™ was created to provide a complete end-to-end management system for our extension capabilities.

We specialise in making complex processes and technical functions easy to understand and simple to achieve.

We do one thing well - Zendesk. We are enthusiasts, obsessed with solving problems that enable our customers to deliver better service.

We are dedicated to tackling new challenges, addressing unmet needs, and providing customer success and support with equal enthusiasm.

We are a safe pair of hands with an experienced team and well established products that you can count on to deliver exceptional experiences.

We now have over ten years of extensive experience working with Zendesk.


The set of core beliefs that we are passionate about


Being friction free

We create comprehensive embedded solutions that integrate seamlessly into the Zendesk platform. Our products go significantly beyond single task driven apps.


Staying agile

We develop process patterns that bridge gaps, solve problems, and meet unmet needs. This calls for continual invention and fast thinking.


Being thought leaders

We have been trusted and proactive Zendesk partners for over a decade. Our opinion matters. We are the go-to people in Zendesk extensibility.

top class team

Meet our team

Graham Robson

Founder & Chief Executive Officer

Sara Liddle

Chief Operating Officer

Alan Byrne

Engineering Director - Core Engineering

Geoff Mannin

Senior Customer Advocate

Simon Pledger

Senior Engineer - Applied Technology

Martin Barker

Senior Implementations Consultant


Looking for your next challenge?

We are always interested in hearing from individuals who have extensive Zendesk experience from both a implementation and operational background.

We have operated a hybrid remote team model for many years.

who support us

Our technology partners