Senior Implementations Consultant
Martin Barker
My key role here at Coherence Design is to work with our customers globally to understand their needs and then help them implement the right solutions for their businesses using SaaS applications, primarily Zendesk and CloudSET Application Extensions. I am the link person between the customers and the software developers. I work with our customers to identify and understand the support they need and then work with the software developers to help design new product features and enhancements as well as resolve any issues.
I have over 30 years’ experience in the IT industry and for the last 15 years my primary focus has been on helping customers implement the best IT solutions for their businesses. Prior to joining Coherence Design, I worked for a range of different companies including Adaptive Technologies, Abbey National and my own company, Resilient BV, in the Netherlands.
Since my very first involvement with Zendesk as an early adopter end user in 2005, I have seen it grow from a startup to a global and well established leader in the SaaS market place. Zendesk, as a company, continues to invest and look for opportunities to continuously improve, benefiting from latest technologies and synergies as they become available. And this provides Coherence Design with excellent and ongoing opportunities to leverage, customise and extend the new features and functionality for our customers who have specialist needs.