Cloudset Achieves Another SOC Compliance Milestone!

At Cloudset, we are thrilled to continue our journey toward excellence in data security and privacy. Following our achievement of SOC 2 Type I compliance earlier in the year, we are excited to announce that we have now successfully completed the rigorous SOC 2 Type II compliance certification, reinforcing our commitment to the highest standards of security, privacy, and operational integrity.

The SOC 2 Type II certification, published by the American Institute of Certified Public Accountants (AICPA), signifies our ongoing dedication to safeguarding sensitive data and ensuring a secure environment for our customers and prospects.

In our pursuit of excellence, we partnered with Laika Compliance LLC for an independent audit and attestation, reaffirming our adherence to the stringent SOC framework. This comprehensive review encompassed an in-depth examination of our policies, procedures, and controls, validating our continued commitment to protecting sensitive information.

As part of the SOC 2 Type II compliance process, we revisited and strengthened key aspects of our operational framework. Our information security, disaster recovery, and business continuity policies were fine-tuned to meet evolving industry standards. Additionally, we reinforced our commitment to proactive incident management, ensuring a swift and effective response to any unforeseen challenges. Cloudset is not just embracing industry standards; we are setting the bar higher for ourselves, ensuring that our clients receive the utmost security and reliability from our services.

Sara Liddle, our Chief Operating Officer, reflects on the achievement, stating, "Achieving SOC 2 Type II certification makes me feel very proud of what we have achieved as a team. I’m especially grateful to Alan Byrne, Engineering Director, for the major part he played. The SOC framework provides us with the opportunity to review, assess, and continually improve. It goes beyond being a certification; it demonstrates our dedication to transparency and security. This milestone aligns with our expansion plans, showcasing Cloudset as a trustworthy partner for enhancing Zendesk capabilities and streamlining ticket handling processes."

Graham Robson, Founder & CEO of Cloudset, emphasizes the importance of independent validation of daily practices, saying, "This clearly shows our team is deeply committed to these controls, integrating them seamlessly into our daily operations and consistently upholding them to independent validation standards. This commitment not only demonstrates our dedication but also instils confidence in the effectiveness of our practices, making me immensely proud of their efforts to safeguard both our and our customers' interests.“