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/ FAQ
Everything You Need to Know - Upfront
From setup to support and pricing, here are quick answers to the most common questions we get from teams considering Performset
Do I need to replace Zendesk?
No. Cloudset enhances your existing Zendesk with Agent Navigation. Your data, users, and configuration stay exactly the same.
Is there a free trial?
Yes. All Cloudset Apps, except Performset which requires consulting led onboarding.
A 14-day free trial period - with no credit card required.
What happens after the trial ends?
You’ll choose a plan to continue. All your data stays intact - nothing is lost or reset.
Is Cloudset secure enough for enterprise use?
Yes. Cloudset is SOC 2 Type II compliant and supports role-based access, audit logging, and data encryption.
What kind of support do you offer?
All plans include support via our own instance of Zendesk. We are able to view your Cloudset Apps configuration data to help diagnose issues.