Let us know the SLA/OLA Management requirements that you have. What you have been unable to achieve with Zendesk's native capability.
We'd be happy to arrange a call and demo to show you how Performset can meet your needs.
Once we have a better idea of what your need and how we can add value, we'll provide an overview of the solution, pricing, and timescales.
When you're happy to proceed, we'll arrange a kick-off session to confirm the scope and implementation process.
We'll configure the candidate solution and then arrange a handover session.