SLA-Pricing

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Basic

per Agent/Month $6

Set-up, starting at $2,160

  • Three SLA Event/Metric Types (First Response | Update | Solved)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement 
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Extended

per Agent/Month $9

Set-up, starting at $2,860

  • Additional SLA Event/Metric Types (Assignment | Workaround | Custom)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Advanced

per Agent/Month $13

Set-up, starting at $3,240

  • Multiple SLA Event Types & Advanced SLA Workflow Models
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation
  • Fuzzy Event Types

SLA-Pricing

Sub Banner

SLA-Pricing

Basic

per Agent/Month $6

Set-up, starting at $2,160

  • Three SLA Event/Metric Types (First Response | Update | Solved)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement 
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Extended

per Agent/Month $9

Set-up, starting at $2,860

  • Additional SLA Event/Metric Types (Assignment | Workaround | Custom)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Advanced

per Agent/Month $13

Set-up, starting at $3,240

  • Multiple SLA Event Types & Advanced SLA Workflow Models
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation
  • Fuzzy Event Types

SLA-Pricing

Sub Banner

Basic

per Agent/Month $6

Set-up, starting at $2,160

  • Three SLA Event/Metric Types (First Response | Update | Solved)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement 
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Extended

per Agent/Month $9

Set-up, starting at $2,860

  • Additional SLA Event/Metric Types (Assignment | Workaround | Custom)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Advanced

per Agent/Month $13

Set-up, starting at $3,240

  • Multiple SLA Event Types & Advanced SLA Workflow Models
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation
  • Fuzzy Event Types

SLA-Pricing

Sub Banner

SLA-Pricing

Basic

per Agent/Month $6

Set-up, starting at $2,160

  • Three SLA Event/Metric Types (First Response | Update | Solved)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement 
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Extended

per Agent/Month $9

Set-up, starting at $2,860

  • Additional SLA Event/Metric Types (Assignment | Workaround | Custom)
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation

Advanced

per Agent/Month $13

Set-up, starting at $3,240

  • Multiple SLA Event Types & Advanced SLA Workflow Models
  • Configurable Event/Metric Satisfaction's & Stop-the-clock Pausing
  • Custom Priorities
  • Multiple SLA Plan's
  • Multiple Timezone's
  • Pre-warning & Breach Notification's
  • Business Hours Measurement
  • SLA Assistant & Dynamically Filterable SLA-M Dashboard  
  • Insights/GoodData Reporting Metrics Documentation
  • Fuzzy Event Types